Shipping Policy

Order Processing

  • We process orders 7 days a week.

  • Most orders are processed within 1 business day of purchase.

  • If demand is high, processing may take longer than 1 business day.

  • Once shipped, you’ll receive a “Shipping Confirmation” email with tracking information.

 

 

Shipping Within the U.S.

Shipping Methods & Costs

Shipping Method

Cost

Estimated Delivery Time*

Standard Shipping

$5.00 USD

2–4 business days

Free Standard Shipping

Free (for orders over $75 USD)

2–4 business days

 

* Delivery times are estimates only. We cannot guarantee specific delivery dates or times.

 

 

Regions Excluded

We currently do not ship to the following U.S. locations:

  • Alaska

  • Hawaii

  • U.S. Territories (e.g., Puerto Rico, U.S. Virgin Islands)

  • APO / FPO / PO Boxes

If your address falls in one of these excluded areas, your order may be cancelled, or you may be asked to provide an alternative address.

 

 

Tracking Your Order

  • After your order ships, you’ll receive a Tracking Confirmation email.

  • Please allow 24–48 hours for the tracking link to become active.

  • To view your order’s current status, click the tracking link and input your order number + email.

  • If tracking does not update, don’t worry—it may take a day or two to reflect in the carrier’s system.

 

 

Risk, Title & Shipping Delays

  • Risk of loss (damage or theft) passes to you once the package is delivered to the shipping address.

  • We are not responsible for delivery delays due to carrier issues, weather, natural disasters, or other beyond-our-control events.

  • If you believe your order is lost or delayed beyond reason, please contact our support team so we can help.

 

 

Combined & Multiple Orders

  • If you place multiple orders separately, they may arrive at different times, possibly from different warehouses.

  • We do not guarantee that separately placed orders will be combined or shipped together.

 

 

Questions & Support

If you have any questions or encounter issues with shipping or delivery, please reach out to our support team at 📧 support [at] synq.health or via the “Contact Us” page on our Site.

We’ll do our best to help locate your package, handle delays, or assist you with next steps.