Privacy Policy

Last Updated: October 7, 2025

Introduction

SYNQ Health LLC (“SYNQ Health,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information we collect from you. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit https://synq.health (the “Site”), contact us, or purchase our products.

This Privacy Policy applies to our operations within the United States. We currently ship only within the U.S.

By using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Personal Information We Collect

We collect personal information to provide and improve our services. “Personal information” means any information that identifies or can reasonably be linked to you.

Information You Provide Directly

We collect the following categories of personal information when you voluntarily provide it:

  • Contact information: name, email, phone number, and shipping/billing address.
  • Account information: username, password, order history, and preferences.
  • Payment information: processed securely through our payment provider; SYNQ Health does not store full card numbers.
  • Communications: customer service inquiries, survey responses, reviews, and other content you submit.
  • Marketing consent: when you subscribe to our newsletter or opt in to receive promotional texts or emails.

Information Collected Automatically

When you visit the Site, we may automatically collect:

  • Identifiers: IP address, device ID, browser type, operating system, and referring URLs.
  • Usage data: pages viewed, time spent, links clicked, and general geographic location (city/state).
  • Cookies and tracking technologies: used for essential site functionality, analytics, and personalized marketing.

Information From Third Parties

We may receive limited information about you from:

  • Payment processors (to confirm transactions).
  • Analytics and advertising partners (aggregated, non-identifiable insights).
  • Fulfillment and logistics providers (shipping status).

2. How We Use Personal Information

We use personal information to:

  • Process and fulfill orders, manage subscriptions, and provide customer support.
  • Communicate about your account, orders, or product updates.
  • Improve our Site, services, and product offerings.
  • Conduct analytics to understand user behavior and preferences.
  • Send promotional content and personalized offers (only if you opt in).
  • Prevent fraud, ensure security, and comply with legal obligations.

We will not use your personal information for purposes that are materially different from those listed here without first notifying you or obtaining your consent.

3. How We Share Personal Information

We do not sell personal information for monetary value. We may, however, share information for the following purposes:

  • Service providers and vendors – to operate our Site, process orders, payments, analytics, and advertising (e.g., Shopify, Google Analytics, Meta).
  • Affiliates and business transfers – within our company group or in the event of a merger, sale, or reorganization.
  • Legal compliance – to comply with applicable law, lawful requests, or protect the rights, property, and safety of SYNQ Health and our users.

Some states define “sharing” for cross-context behavioral advertising as a type of sale. We may allow advertising partners to use cookies or similar technologies to show you relevant ads. You can opt out at any time (see Section 8).

4. SMS and Email Marketing

If you opt in during checkout or via our Site:

  • You may receive transactional texts or emails (order updates, delivery confirmations).
  • You may also receive marketing communications about new products or offers.

You can opt out:

  • Text: reply “STOP” to unsubscribe (reply “HELP” for assistance).
  • Email: click “Unsubscribe” in any marketing email.

Opting out does not affect transactional or legal communications.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Ensure essential website functionality (cart, checkout).
  • Measure performance and analytics.
  • Provide personalized experiences and advertising (if permitted).

You can manage cookies through your browser settings or by using the “Do Not Sell or Share My Personal Information” link on our homepage.

Global Privacy Control (GPC): If you visit our Site with a GPC signal enabled, we will automatically treat it as a request to opt out of the “sale” or “sharing” of your personal information for that browser or device.

6. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Access / Know what personal information we collect and how we use it.
  • Delete personal information, subject to certain exceptions.
  • Correct inaccurate information.
  • Opt out of targeted advertising or “sharing” of data.
  • Limit use of sensitive personal information (we do not use sensitive data for profiling).
  • Data portability – request a copy of your information in a portable format.

How to Exercise Your Rights

You can submit a privacy request by:

  • Emailing privacy@synq.health, or
  • Using our Privacy Request Form (if available on the Site).

We may need to verify your identity before fulfilling your request. You may also authorize an agent to submit a request on your behalf.

We will not discriminate against you for exercising your rights.

7. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Data Security

We maintain reasonable technical and organizational safeguards designed to protect your information against loss, misuse, unauthorized access, or disclosure.
However, no method of online transmission or storage is 100% secure. Please avoid sending sensitive data (e.g., full payment details) via unencrypted channels.

9. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting any information.

10. Children’s Privacy

Our Site is not intended for individuals under 16 years old. We do not knowingly collect personal information from children. If we learn that a child under 16 has provided information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new laws, technologies, or business practices. Updated versions will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated via email or on the Site.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

SYNQ Health LLC
📧 support [at] synq.health
🌐 https://synq.health