Refund & Return Policy

At SYNQ Health, your satisfaction is our top priority. We’re committed to providing high-quality products and a smooth experience. Below you’ll find our policy covering first-time purchases, subscription orders, and damaged shipments.

 

 

30-Day Satisfaction Guarantee

We’re confident you’ll love your SYNQ Health products. If, for any reason, you’re not happy with your first purchase, you may request a full refund within 30 days of delivery—no return required in most cases.

This guarantee applies only to your first purchase of each product and is limited to one refund per product type per customer.

Please note:

  • Shipping, handling, and optional protection fees are non-refundable.

  • For multi-unit orders, unopened bottles or packages may need to be returned to qualify for a refund. In such cases, SYNQ Health will cover the return shipping.

  • If you choose to exchange your item, the 30-day guarantee no longer applies to that product.

 

 

Recurring or Subscription Orders

Subscription renewals are not covered by the 30-day satisfaction guarantee.
 For these orders:

  • Only unopened and sealed products can be returned.

  • Customers are responsible for return shipping fees.

  • Original shipping costs are non-refundable.

We recommend managing or pausing your subscription before your next billing date if you wish to skip or cancel future shipments.

 

 

Damaged or Defective Items

If your order arrives damaged or defective, please contact us right away. You typically do not need to return the damaged product—we’ll gladly send a replacement at no extra cost after verifying your claim.

 

 

How to Request a Refund or Return

To start a return or refund request, please reach out to us:

You can reach our customer support team at 📧 support [at] synq.health 

 

 

Additional Notes

  • Refunds are issued to the original payment method used for the purchase.

  • Please allow 5–10 business days for processing after approval.

  • This policy applies to purchases made directly from our official website. For items purchased from third-party retailers, please contact them directly for assistance.